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| What Separates MACC From Other Telecom Brokers |
Just like all telecom brokers, we have relationships with a number of local, regional and national voice & data carriers to provide our clients a
host of competitive technologies & pricing as well as one of the largest selection of carriers to choose from. Overall these relationships
allow brokers in general to provide their clients a nice selection of vendors, products, technologies and savings.
What separates MACC from other telecom brokers are the extra steps we take to ensure our clients have a favorable experience with their
carriers we represent. Here's a list of the specific items that separate us from other brokers and the value-add we bring to our clients:
host of competitive technologies & pricing as well as one of the largest selection of carriers to choose from. Overall these relationships
allow brokers in general to provide their clients a nice selection of vendors, products, technologies and savings.
What separates MACC from other telecom brokers are the extra steps we take to ensure our clients have a favorable experience with their
carriers we represent. Here's a list of the specific items that separate us from other brokers and the value-add we bring to our clients:
| MACC's Mission Statement: |
Provide our clients the best overall value of telecom services from the vendors we represent and
making their relationship with these vendors is the best it can possibly be. This is accomplished by
performing the following steps:
making their relationship with these vendors is the best it can possibly be. This is accomplished by
performing the following steps:
- Providing our clients the largest selection of quality vendors.
- Maximizing our client's savings.
- Eliminating the headaches that clients normally have with vendors directly.
- Never billing our clients for our services or our time.
| Managing Telecom Headaches: Most telecom brokers dump on to their clients the headaches of managing the conversion to the new carrier as well as managing the post-installation relationships with the carriers with little to no support from the broker. Normally this is done by the client contacting the carrier's customer support team. In most cases persons on this team have a lifespan of 4-8 months before they either quit, get fired, or get promoted. For anyone who has had to deal with a carrier directly through their "customer support" to have a problem resolved or have their services changed they can attest that this process is an daunting and frustrating task. IN managing the relationship with the carriers fro our clients, MACC takes on the full accountability of project managing the conversion of services for their clients with the carrier as well as with the client's hardware vendor(s). Our relationship with the carriers is one that is well above using the general "customer service" connection that our clients would have on their own which gives us the ability to resolve issues quicker and get tasks done in a shorter amount of time for our clients. |
| Maximizing Our Clients Savings & Vendor Selections: When setting up relationships with carriers most brokers try to maximize their revenues by committing to certain levels and quotas in order to retain their relationships. The problem this brings to their clients is what vendors the broker will consider to present to them. Since the broker must maintain certain quarterly or monthly quotas to maintain their commission payments th is can, and often does, reflect in the selection of vendors and pricing that the client obtains from the broker. Also in, an attempt to maximize their profits a number of brokers will take advantage of their clients by also charge them a "Consulting Fee" based on the projected savings they created. So the broker is "double dipping" in being paid by the carrier to support the client as well as charging their client a fee based on the savings. To overcome these issues in order to provide our clients a fair and unbiased review we do not have monthly, quarterly or annual quotas with ANY of our carriers. Also we DO NOT charge any consulting fees for ANY of our services. These two key elements about our business model allows us to present to our clients a unbiased portfolio showing all available solutions & ensures our clients take full advantage of the savings we generate for them. |
| Providing a Quality Portfolio Of Carriers: One of the issues we have seen with a number of brokers is their attempts to build a portfolio of carriers based on having a mass listing to present to their potential clients, some carriers offer a nice compensation package to the broker, or the carrier offer a pricing model that just seems to be way too good to be true. Outside of that most brokers do not scrutinize their vendor selection by the carrier's quality of service to the clients. In these situations the clients doesn't realize this until it's too late and the only parties in those relationships that end up benefitting are the broker and the carrier leaving the customer to deal with the headaches on their own. In setting up our vendor relationships MACC scrutinizes the carriers we represent. In a number of cases we do this by directly testing their services first in our own offices before offering them to our clients. We also obtain recommendations from the carrier's top clients as well as their top brokers. Then after showing us their competency to support us as an agent so that we can support our clients we will then sign them on as a vendor. So we fully back the services from all of our carriers 100%. |