|What Separates MACC From Other Telecom Brokers
|MACC's Mission Statement:
|Managing Telecom Headaches:
Most telecom brokers dump on to their clients the headaches of managing the conversion to the new carrier as well as
managing the post-installation relationships with the carriers with little to no support from the broker. Normally this is done by
the client contacting the carrier's customer support team. In most cases persons on this team have a lifespan of 4-8 months
before they either quit, get fired, or get promoted. For anyone who has had to deal with a carrier directly through their "customer
support" to have a problem resolved or have their services changed they can attest that this process is an daunting and
IN managing the relationship with the carriers fro our clients, MACC takes on the full accountability of project managing the
conversion of services for their clients with the carrier as well as with the client's hardware vendor(s). Our relationship with the
carriers is one that is well above using the general "customer service" connection that our clients would have on their own
which gives us the ability to resolve issues quicker and get tasks done in a shorter amount of time for our clients.
|Maximizing Our Clients Savings & Vendor Selections:
When setting up relationships with carriers most brokers try to maximize their revenues by committing to certain levels and
quotas in order to retain their relationships. The problem this brings to their clients is what vendors the broker will consider to
present to them. Since the broker must maintain certain quarterly or monthly quotas to maintain their commission payments th
is can, and often does, reflect in the selection of vendors and pricing that the client obtains from the broker. Also in, an attempt
to maximize their profits a number of brokers will take advantage of their clients by also charge them a "Consulting Fee" based
on the projected savings they created. So the broker is "double dipping" in being paid by the carrier to support the client as
well as charging their client a fee based on the savings.
To overcome these issues in order to provide our clients a fair and unbiased review we do not have monthly, quarterly or
annual quotas with ANY of our carriers. Also we DO NOT charge any consulting fees for ANY of our services. These two key
elements about our business model allows us to present to our clients a unbiased portfolio showing all available solutions &
ensures our clients take full advantage of the savings we generate for them.
|Providing a Quality Portfolio Of Carriers:
One of the issues we have seen with a number of brokers is their attempts to build a portfolio of carriers based on having a
mass listing to present to their potential clients, some carriers offer a nice compensation package to the broker, or the carrier
offer a pricing model that just seems to be way too good to be true. Outside of that most brokers do not scrutinize their vendor
selection by the carrier's quality of service to the clients. In these situations the clients doesn't realize this until it's too late and
the only parties in those relationships that end up benefitting are the broker and the carrier leaving the customer to deal with
the headaches on their own.
In setting up our vendor relationships MACC scrutinizes the carriers we represent. In a number of cases we do this by directly
testing their services first in our own offices before offering them to our clients. We also obtain recommendations from the
carrier's top clients as well as their top brokers. Then after showing us their competency to support us as an agent so that we
can support our clients we will then sign them on as a vendor. So we fully back the services from all of our carriers 100%.